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      Onboarding

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      • How does onboarding work?
      • How can I securely send my login credentials to you?
      • Do you offer management services for multiple (2+) sites?
      • Is there a discount for non-profits (501c3)?

      24/7 Unlimited Website Edits

      9
      • How can I request a website edit or submit a support ticket?
      • What does your unlimited 24/7 website editing service include? What isn’t included?
      • Are edits really unlimited with you?
      • How long does it typically take you to respond and resolve a problem?
      • While I’m on a Basic Plan, can WebCare perform one-time edits?
      • Do your support services include resolving plugin/theme conflicts directly with the companies, chatting with hosting when they have issues, etc?
      • Once I sign up, how long after that can I send my first website edits?
      • Are you able to provide custom development?
      • Do I have the option to use the WebCare.Live management subscription with other developers or freelancers?

      24/7 Emergency Support and Monitoring

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      • What is the process of monitoring my website(s) 24/7?
      • What are your working hours?

      General

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      • Is there a free trial available?
      • How to configure My Domain Nameserver

      WordPress security

      4
      • Do you configure security for the website to prevent brute force attacks?
      • What kind of security coverage do you offer?
      • Are you able to remove malware (and/or my hacked website)?
      • What measures does your team take to ensure my data is secure?

      WordPress Speed and Performance Optimization

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      • How does WebCare.Live make websites faster?
      • Is it possible for you to guarantee that my website will load in under 2 seconds under your care plan?
      • Does WebCare.Live offer one-time speed optimization services?

      WordPress Updates

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      • How does WebCare.Live perform plugin, theme, and core file updates?
      • Why do you perform plugin and theme updates weekly rather than daily?

      Advanced and Custom Functionality

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      • What constitutes advanced functionality that requires the Optimize Plan?
      • Do you manage WooCommerce websites?
      • Do you manage WordPress Multisite networks?
      • Do you also manage staging sites?
      • Do I need your Optimize Plan or higher if my website accepts payments?
      • Does your company manage membership websites?
      • Do I need a Custom Plan or a Custom Pro Plan for my website?
      • Enterprise Plan pricing: how does it work?

      WebCare.Live remote team

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      • Is everyone on your team proficient in English?
      • What is the working hour of your team?
      • Do you work with NSFW websites?
      • What are the advantages of using WebCare.Live for my business or website?
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      • Do you manage WordPress Multisite networks?
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      Do you manage WordPress Multisite networks?

      < 1 min read

      Yes!

      Our Enterprise Plans can manage a multisite network. Contact Us for more details.

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      Updated on May 27, 2023
      Do you manage WooCommerce websites?Do you also manage staging sites?
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