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FAQ
Contact
Account

Onboarding

4

How does onboarding work?
How can I securely send my login credentials to you?
Do you offer management services for multiple (2+) sites?
Is there a discount for non-profits (501c3)?

24/7 Unlimited Website Edits

9

How can I request a website edit or submit a support ticket?
What does your unlimited 24/7 website editing service include? What isn’t included?
Are edits really unlimited with you?
How long does it typically take you to respond and resolve a problem?
While I’m on a Basic Plan, can WebCare perform one-time edits?
Do your support services include resolving plugin/theme conflicts directly with the companies, chatting with hosting when they have issues, etc?
Once I sign up, how long after that can I send my first website edits?
Are you able to provide custom development?
Do I have the option to use the WebCare.Live management subscription with other developers or freelancers?

24/7 Emergency Support and Monitoring

2

What is the process of monitoring my website(s) 24/7?
What are your working hours?

General

2

Is there a free trial available?
How to configure My Domain Nameserver

WordPress security

4

Do you configure security for the website to prevent brute force attacks?
What kind of security coverage do you offer?
Are you able to remove malware (and/or my hacked website)?
What measures does your team take to ensure my data is secure?

WordPress Speed and Performance Optimization

3

How does WebCare.Live make websites faster?
Is it possible for you to guarantee that my website will load in under 2 seconds under your care plan?
Does WebCare.Live offer one-time speed optimization services?

WordPress Updates

2

How does WebCare.Live perform plugin, theme, and core file updates?
Why do you perform plugin and theme updates weekly rather than daily?

Advanced and Custom Functionality

8

What constitutes advanced functionality that requires the Optimize Plan?
Do you manage WooCommerce websites?
Do you manage WordPress Multisite networks?
Do you also manage staging sites?
Do I need your Optimize Plan or higher if my website accepts payments?
Does your company manage membership websites?
Do I need a Custom Plan or a Custom Pro Plan for my website?
Enterprise Plan pricing: how does it work?

WordPress hosting

1

What makes us the best choice for hosting?

WebCare.Live remote team

4

Is everyone on your team proficient in English?
What is the working hour of your team?
Do you work with NSFW websites?
What are the advantages of using WebCare.Live for my business or website?

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