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Onboarding

Onboarding

4
  • How does onboarding work?
  • How can I securely send my login credentials to you?
  • Do you offer management services for multiple (2+) sites?
  • Is there a discount for non-profits (501c3)?
24/7 Unlimited Website Edits

24/7 Unlimited Website Edits

9
  • How can I request a website edit or submit a support ticket?
  • What does your unlimited 24/7 website editing service include? What isn’t included?
  • Are edits really unlimited with you?
  • How long does it typically take you to respond and resolve a problem?
  • While I’m on a Basic Plan, can WebCare perform one-time edits?
  • Do your support services include resolving plugin/theme conflicts directly with the companies, chatting with hosting when they have issues, etc?
  • Once I sign up, how long after that can I send my first website edits?
  • Are you able to provide custom development?
  • Do I have the option to use the WebCare.Live management subscription with other developers or freelancers?
24/7 Emergency Support and Monitoring

24/7 Emergency Support and Monitoring

2
  • What is the process of monitoring my website(s) 24/7?
  • What are your working hours?
General

General

2
  • Is there a free trial available?
  • How to configure My Domain Nameserver
WordPress security

WordPress security

4
  • Do you configure security for the website to prevent brute force attacks?
  • What kind of security coverage do you offer?
  • Are you able to remove malware (and/or my hacked website)?
  • What measures does your team take to ensure my data is secure?
WordPress Speed and Performance Optimization

WordPress Speed and Performance Optimization

3
  • How does WebCare.Live make websites faster?
  • Is it possible for you to guarantee that my website will load in under 2 seconds under your care plan?
  • Does WebCare.Live offer one-time speed optimization services?
WordPress Updates

WordPress Updates

2
  • How does WebCare.Live perform plugin, theme, and core file updates?
  • Why do you perform plugin and theme updates weekly rather than daily?
Advanced and Custom Functionality

Advanced and Custom Functionality

8
  • What constitutes advanced functionality that requires the Optimize Plan?
  • Do you manage WooCommerce websites?
  • Do you manage WordPress Multisite networks?
  • Do you also manage staging sites?
  • Do I need your Optimize Plan or higher if my website accepts payments?
  • Does your company manage membership websites?
  • Do I need a Custom Plan or a Custom Pro Plan for my website?
  • Enterprise Plan pricing: how does it work?
WordPress hosting

WordPress hosting

1
  • What makes us the best choice for hosting? 
WebCare.Live remote team

WebCare.Live remote team

4
  • Is everyone on your team proficient in English?
  • What is the working hour of your team?
  • Do you work with NSFW websites?
  • What are the advantages of using WebCare.Live for my business or website?
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WordPress hosting

  • What makes us the best choice for hosting? 
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